Billing FAQ

Town Office

Frequently Asked Questions

Am I responsible for making payments if mail service is disrupted?

Yes. Account holders are responsible for ensuring payments are made on time, regardless of mail service interruptions. Alternative payment methods are available to keep your account up to date.

I have not received my invoice. How can I find out the amount owing?

For billing inquiries, please contact the Town of Edson Office at 780-723-4401. Residents can also sign up for electronic invoicing to receive invoices directly via email.

Can I cancel electronic invoicing?

To make changes to your utility or tax accounts, please contact the Town Office directly.

How can I make a payment for my tax or utility invoice?

The Town of Edson offers several convenient payment options:

  • Can I pay by e-transfer?
    Yes! Send payments via e-transfer to receipts@edson.ca. Be sure to include your account number and payment details in the message.

  • Can I set up automatic payments?
    Absolutely. You can enroll in pre-authorized payments to have your bill automatically withdrawn from your bank account.

  • Can I pay online or through my bank?
    Yes! Most financial institutions allow you to pay through online or telephone banking. Check with your bank for specific options.

  • Can I use OptionPay for online payments?
    Yes, you can pay online using OptionPay. (Service fees may apply.)

  • What account number should I use for online banking payments?

    • Utility Account: Use the utility account number from your invoice (remove the decimal point).
    • Tax Roll: Use your tax roll number. If your bank requires a longer number, add leading zeroes.
    • Customer Account: Use the customer ID from your invoice.
    • Not sure? Contact the Town Office for assistance.

  • Can I make a payment in person?
    Yes! Visit the Town Office at 605-50th Street to pay by cash, cheque, or debit.

  • Can I mail a cheque?
    Definitely. Send a cheque payable to Town of Edson at:
    Box 6300, Edson, AB T7E 1T7.

Tax FAQ

When is my Assessment & Tax Notice due?

Assessment & Tax Notices are issued in May and are due upon mailing.

When are penalties applied to my Tax Notices?

Tax penalties are applied on the following dates:

  • July 15
  • September 15
  • January 15
  • March 15

Utility FAQ

When is my Utility Invoice due?

Utility Invoices are issued on the 5th of each month and are due upon mailing.

When are penalties applied to my Utility Invoice? 

Utility penalties are applied on the 25th of each month (or the next business day if this falls on a weekend or holiday).